Terms & Conditions

Welcome to the CyberloxShop terms and conditions, which apply to your use of www.cyberloxshop.co.uk - the CyberloxShop Website.

By accessing this Website, you agree to be bound by them.

PRICE

Prices are quoted in Pounds Sterling aka Great British Pounds. If you need to see an estimated currency conversion, please contact your credit card provider for daily exchange rates. Please be aware, exchange rates change often. If you use an online currency converter, please be aware that this will not accurately show the currency conversion as each payment provider usually has a different rate. We will not be held responsible for any exchange rate changes and fluctuations.  If you live outside the EU, please be aware that your delivery may be subject to local customs charges, in which case it is your responsibility to pay them.

PAYMENT

Payment methods we accept are as follows:

Credit / Debit card, PayPal, Cheque / Postal Order, Gift Certificates

PayPal terms and conditions apply if you decide to pay with PayPal.

Orders can be paid for using these cards: VISA, VISA Debit & MasterCard.  Our payment system is SagePay which is a secure, encrypted online payment system.  In the event of a payment not fulfilling all the relevant security checks via our payment system, we may investigate the payments made further to ensure it is actually the card holder who is making the payment.  If your card is declined, kindly contact your card provider and request that they authorise the transaction or request information as to why the payment has not gone through properly.  We are not have the ability to explain why any payment is declined.

Cheque / Postal Order

We can accept cheques and postal orders made out to "CyberloxShop" in our own currency (GBP £).  Please send them along with your name, address and a list of products you would like to order to the following address:  CyberloxShop, PO Box 3682, Chester, CH1 9QX, England, UK. We recommend that you send any cheques or postal orders via a trackable delivery method. We cannot be held responsible for any payments made in this way which are lost in transit.

Gift Certificates

CyberloxShop gift certificates may be redeemed up to 1 year from purchase and can be used to pay for any products listed.  Gift certificates may be purchased via our website.

AVAILABILITY

While we make every effort to ensure that all items are in stock, in the unlikely event you purchase an item which turns out to be out of stock, we will contact you about this. You will be offered a similar item, or a full refund. .

DELIVERY

CyberloxShop can ship packages worldwide.  You will be made aware of the delivery charges to be applied to your purchase and given relevant delivery options where required automatically prior to the completion of your order.  If you are outside of the EU, your package may be subject to import charges which are your responsibility to pay. With regret, we cannot give information on any customs or import charges as they may vary greatly depending on the value of your order and your location.

If you do not pay local import/customs charges, then the item could be returned to us or in some extreme cases, the item may be destroyed as returning the item could be deemed to be too expensive by the delivery company holding the parcel. In this instance, we may not be able to refund your order fully. If there are any costs incurred if your item is returned to us, we will deduct these from any refund due. If your parcel does not have charges against it paid and it is destroyed, we will regretfully not be able to refund you at all.  We will also not be able to refund any of your original shipping charges in these cases. We will only be able to offer a refund minusany costs incurred with the item being returned to us.

The delivery times quoted on our website are based on the estimated delivery time of our carriers.  Whilst our carriers will do everything they can to honour these delivery times, neither ourselves or our carriers can be held responsible or liable for late delivery under any of the following circumstances:  Industrial / strike action, Acts of God such as extreme weather or any naturally occurring event outside of human control, consequences of war or delay due to customs clearance.

WRONG ADDRESS DETAILS

If you place an order and put the wrong address details and fail to inform us of this fact prior to the despatch of your order, we will regretfully not be able to refund any payments made for the order or the shipping cost. It is your responsibility to ensure that you have input the correct delivery information at the time of ordering.

RETURNS

We are fully confident that you will be completely satisfied with our products and our service. However, if in the unlikely event that you are unhappy, or you would like to return at item for another reason you can do so under the following terms:

Faulty items:

We will always endeavour to carefully package and secure every single item we ship with the utmost care and attention to ensure every parcel despatched from our warehouse arrives in great condition. However, if your item arrives damaged or defected, or the item is not what you ordered we have the following options:

If you believe your item may be faulty or has defects kindly contact our friendly customer services team via info@cyberloxshop.co.uk and inform them of details of why you believe the item is faulty. You may also like to send photographs of any relevant issues such as damage to the item in question as this may help our team process your enquiry.  If your item is faulty, we will be happy to replace it provided it is deemed to be faulty.

If you believe that the item you have received is not what you ordered from us, kindly contact our friendly customer service team via info@cyberloxshop.co.uk and we will be happy to arrange for you to return the item and have it replaced or refunded accordingly.

You can return non custom items up to 30 days after purchase.  This does not affect your statutory rights.

Unwanted items

If you have changed your mind or you are unhappy with your item on receipt, you can return it to us after contacting our friendly customer service team via info@cyberloxshop.co.uk. You must return the item within 30 days and ensure that it arrives with us in an unused condition with no parts missing. Once your return has been received by our returns team, it will be processed usually within 7 working days.  This does not count weekends. We will endeavour to refund or replace as per your instructions. Please remember to include your name, address and order number with your return and see that it is as well packaged as it was when you received it from us.

Unfortunately we are unable to refund or replace custom made items.

CONTACTING THE CYBERLOXSHOP TEAM

If you have any enquiries and would like to know more about our world famous products or would like help with placing your order with us, please feel welcome to contact our friendly and informative team via info@cyberloxshop.co.uk where we will be more than happy to help you get the products and service you expect from us!

You may also contact us via post here: CyberloxShop, PO Box 3682, Chester, CH1 9QX, England, UK. We will not be able to reply via post.

MINIMUM ORDERS

We do not ask for a minimum order. We are happy to ship even the smallest orders. Standard shipping charges apply.

VAT

All prices include VAT, which will be charged where applicable.

DISCLOSURES

None of the images or photos used on this website may be copied without prior written permission. All of the images we use are the property of CyberloxShop. Any customer gallery photos remain the property of the customer in question and have been used with prior consent.

LAW

The conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Placing an order with CyberloxShop is binding, If you do not understand any part of the Terms and Conditions, please contact us before you order.

Thank you for taking the time to read our CyberloxShop Terms and Conditions section.
Now, you should really go and check out our gorgeous Cyberlox! :o)