ORDER PROCESSING TIMES
Stock Items
(all items which are not hand made to order)
We aim to ship orders as quickly as possible. All orders placed by 2pm Monday - Friday are usually shipped the same business day . For orders placed after 2pm on a business day, we will do our best to ensure they are shipped the same day based on courier collection times, however same day dispatch cannot be guaranteed. If an order is placed too late to be shipped the same business day, it will be shipped the next business day. Orders placed on a Saturday, Sunday or on UK public holidays will be shipped the next business day.
Hand Made Items
Cyberlox Falls / Krinklepuffs Falls / Cyberlox Wigs / Cyberlox Scrunchies / Steam Punk Falls & Clusters
Our processing time is usually around 3 - 4 weeks, but may take a little longer during busy periods.
Wool Dreads / Wool Dread Falls
Our processing time is usually around 5 - 6 weeks, but may take a little longer during busy periods.
SHIPPING COST
The cost of shipping will vary depending on how many items you order as it is determined by the size and weight of your order.
For a list of all possible shipping options and relevant prices depending on your order size, simply add the items that you would like to purchase to your cart, and proceed to the checkout. All possible shipping options and prices will then be displayed.
SHIPPING SERVICES
All time estimates show approximate delivery time after the order has been dispatched from our warehouse. Delivery times quoted are delivery aims as quoted by courier, and while they will do everything within their power to meet these delivery times, there can be rare cases when they are not able to. We recommend allowing around 3 - 4 extra days for delivery before contacting us regarding the whereabouts of a package.
The tracking number for your order can be viewed in your order details after your order has been dispatched.
UK Shipping
Royal Mail 1st Class (delivery time: 1 - 3 business days)
Royal Mail 2nd Class (delivery time: 2 - 5 business days)
Royal Mail 1st Class and 2nd Class packages will receive a tracking number which offers delivery confirmation only. It is not possible to track the progress of the package whilst in transit.
Royal Mail Tracked 24 (delivery time: 1 business day)
Royal Mail Tracked 48 (delivery time: 2 business days)
Tracked 24 and Tracked 48 packages receive a tracking number which can be used to follow the progress of the package. It offers full end to end tracking and confirmation of delivery.
Royal Mail 1st Class Recorded Signed For (delivery time: 1 - 3 business days)
Royal Mail 2nd Class Recorded Signed For (delivery time: 2 - 5 business days)
Royal Mail 1st Class and 2nd Class Recorded Signed For packages will receive a tracking number which offers delivery confirmation with a signature only. It is not possible to track the progress of the package whilst in transit.
Royal Mail Special Delivery 1pm (delivery time: next business day by 1pm)
Royal Mail Special Delivery 9am (delivery time: next business day by 9am)
Royal Mail Special Delivery packages receive a tracking number which can be used to follow the progress of the package. It offers full end to end tracking and confirmation of delivery.
UPS (delivery time: 1 business day for most of UK Mainland / 1 - 2 business days for remote areas and Northern Ireland)
UPS packages receive a tracking number which can be used to follow the progress of the package. It offers full end to end tracking and confirmation of delivery.
European Shipping
Royal Mail International Standard
This is shipped using our postal services standard airmail service. The package is given a tracking number which is used for internal tracking and tracking through customs. Standard airmail is not officially a tracked service, so some postal services do not publish the tracking information but many do at least offer delivery confirmation. This will depend on each international postal service.
Royal Mail International Tracked
This is shipped using our postal services tracked airmail service. The package is given a tracking number which can be used to follow the progress of the package online, and offers full end to end tracking of the shipment.
International delivery times of airmail services can vary depending on your country, and the current workload of the postal services. Tracked airmail is usually given a higher processing priority than Standard airmail, so we usually find that Tracked packages are delivered slightly faster than Standard.
Please see our estimated delivery times for destinations using airmail services below:
Western Europe: 7 - 14 days
Eastern Europe: 10 - 25 days
European Courier Shipping
Delivery time can vary depending on the location but is usually between 2 - 5 business days.
For most packages we use UPS, but there can be some cases where we use FedEx, DPD or Parcelforce (depending on the size of the package and destination country). The package is given a tracking number which can be used to follow the progress of the package online, and offers full end to end tracking of the shipment.
Rest Of The World Shipping
Royal Mail International Standard
This is shipped using our postal services standard airmail service. The package is given a tracking number which is used for internal tracking and tracking through customs. Standard airmail is not officially a tracked service, so some postal services do not publish the tracking information but many do at least offer delivery confirmation. This will depend on each international postal service.
Royal Mail International Tracked
This is shipped using our postal services tracked airmail service. The package is given a tracking number which can be used to follow the progress of the package online, and offers full end to end tracking of the shipment.
International delivery times of airmail services can vary depending on your country, and the current workload of the postal services. Tracked airmail is usually given a higher processing priority than Standard airmail, so we usually find that Tracked packages are delivered slightly faster than Standard.
Please see our estimated delivery times for destinations using airmail services below:
USA & Canada - 10 - 14 days
Australia - 14 - 28 days
All other countries - approx. 14 - 28 days
Rest Of The World Courier Shipping
Delivery time can vary depending on the location but is usually between 2 - 5 business days.
For most packages we use UPS, but there can be some cases where we use FedEx, DPD or Parcelforce (depending on the size of the package and destination country). The package is given a tracking number which can be used to follow the progress of the package online, and offers full end to end tracking of the shipment.
IMPORT CHARGES FOR INTERNATIONAL CUSTOMERS
Please be aware that if you live outside the UK, your package could incur additional charges such as VAT, duty or customs charges which will be payable to your local authorities. Please bear this in mind when ordering. As the customer, you accept responsibility for any customs charges your order may accrue. We recommend checking with your local authorities for more information about import charges for your specific country. If you do not pay these charges and your order is returned to us, we will issue a refund for goods only - we will not be able to issue a refund for any shipping charges. Please note, if we are charged for your order being returned to us by the delivery company, this will be deducted from your refund.
If you have any questions about delivery or order processing, please email us directly and we will be happy to advise.
Thank you for shopping at Cyberloxshop!
