Delivery & Order Processing Information

**ADVANCED HOLIDAY NOTICE**

We will be on Christmas vacation from 22nd December until the 6th January.  Orders can still be placed during this time, but will not be processed until our return on 7th January.  Our usual processing times will recommence from then.  Order early to avoid disappointment.

 

ORDER PROCESSING TIMES

Stock items (all items which are not custom made to order) :  We aim to ship orders as quickly as possible.  All orders placed by 2pm Monday - Friday are shipped the same business day .  For orders placed after 2pm on a business day, we will do our best to ensure they are shipped the same day based on courier collection times, however same day dispatch cannot be guaranteed.  If an order is placed too late to be shipped the same business day, it will be shipped the next business day.  Orders placed on a Saturday, Sunday or on UK public holidays will be shipped the next business day.


Custom items - Cyberlox Falls / Krinklepuffs Falls / Cyberlox Wigs / Cyberlox Scrunchies / Steam Punk Falls & Clusters :  Please allow up to 7-10 business days for orders to be shipped.

Custom items - Wool Dreads / Wool Dread Falls :  Please allow up to 10-15 business days for orders to be shipped.

 

DELIVERY METHODS


UK Shipping

Economy UK Shipping - £2.95
Our most economical shipping option.  Orders weighing less than 2kg with a total value of £60 or less qualify for this shipping method.  Orders will be shipped using Royal Mail 2nd Class for delivery usually within 2 - 5 business days.  Packages shipped using this method are not tracked, and are not insured against loss or damage.  Occasionally, some packages shipped using this service can be delayed, so we advise all our customers to allow up to 3-4 additional business days for delivery before contacting regarding the whereabouts of your package.

Standard UK Shipping - £3.75
Slightly faster than our economy shipping option.  Orders weighing less than 2kg with a total value of £60 or less can qualify for this shipping method.  Orders will be shipped using Royal Mail 1st Class for delivery usually within 1 - 3 business days.  Packages shipped using this method are not tracked, and are not insured against loss or damage.  Occasionally, some packages shipped using this service can be delayed, so we advise all our customers to allow up to 3-4 additional business days for delivery before contacting regarding the whereabouts of your package.

Recorded UK Shipping - £4.95
This applies to all orders weighing less than 2kg with a total value of £60 or more, or can be selected optionally if our customer prefers for their package to receive a tracking number.  Using this shipping service, orders will be shipped using Royal Mail 1st Class Recorded for delivery usually within 1 - 3 business days.  Packages shipped using this method receive a tracking number and are insured against loss or damage.  Occasionally, some packages shipped using this service can be delayed, so we advise all our customers to allow up to 3-4 additional business days for delivery before contacting regarding the whereabouts of your package.

Premium UK Shipping - £8.95
This shipping service automatically applies to all orders weighing more than 2kg and / or with a total value of greater than £100.  UK customers can also select this delivery method out of choice if you would prefer to pay extra for a faster delivery service.  Orders shipped using this service will be shipped with either Royal Mail Special Delivery or UPS - we reserve to right to select which delivery method we deem to be most suitable for your order based on the individual circumstances of your order.  Both of these services deliver in 1 business day throughout most of the UK, and are fully trackable and insured against damage or loss.   Delivery to Northern Ireland and Remote Areas of the UK may take 1 - 2 business days.

European Shipping

Standard European Airmail Shipping (up to 1kg) - £6.95
Standard European Airmail shipping (1kg - 2kg) - £9.95
Tracked European Airmail shipping (up to 1kg) - £18.95
Tracked European Airmail shipping (1kg - 2kg) - £21.95

Delivery times to Europe using airmail can vary depending on your country, and the current workload of the postal services.  We find that delivery of packages to most Western Europe countries are delivered within 7 - 14 days, while Eastern Europe may take slightly longer. 

European Courier Shipping (2kg and over) - £24.95
This shipping method automatically applies to all orders weighing 2kg or more, as there is a 2kg weight limit on airmail packages.  Packages shipped using this method will be shipped using a 2 - 5 business day courier service.  The courier service we use may vary depending on your location, but in most circumstances is UPS.  The package will receive a tracking number and can be tracked at any point on its journey, and is fully insured against loss or damage. Additional courier charges may apply to some countries in certain circumstances. For an accurate shipping cost estimate based on your order, please use this feature at the checkout.

Rest of the World Shipping

Standard Rest of the World Airmail Shipping (up to 1kg) - £8.95
Standard Rest of the World Airmail shipping (1kg - 2kg) - £11.95
Tracked Rest of the World Airmail Shipping (up to 1kg) - £20.95
Tracked Rest of the World Airmail Shipping (1kg - 2kg) - £23.95

Delivery times to the rest of the world using airmail can vary depending on your country, and the current workload of the postal services.  Please see our estimated delivery times for destinations below:
USA & Canada - approx. 14 days
Australia - approx. 14 - 21 days
All other countries - approx. 14 - 28 days

Rest of the World Courier Shipping (2kg and over) - £49.95
This shipping method automatically applies to all orders weighing 2kg or more, as there is a 2kg weight limit on airmail packages.  Packages shipped using this method will be shipped using a 2 - 5 business day courier service.  The courier service we use may vary depending on your location, but in most circumstances is UPS.  The package will receive a tracking number and can be tracked at any point on its journey, and is fully insured against loss or damage.  Additional courier charges may apply to some countries in certain circumstances.  For an accurate shipping cost estimate based on your order, please use this feature at the checkout.